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How paksupper Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa, or Raast, and use the lobby — and how we protect it.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedNo data sold to third partiesYou can request your data at any timePakistan-local support for privacy queries
paksupper How paksupper Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct information on your account, our support team handles privacy queries directly. Reach us through the channel that works for you — we will confirm receipt and respond as quickly as we can.

Email Support Send your privacy request or data query to our support email address. Include your registered account details so we can locate your record and respond accurately.
Live Chat Open the live chat window inside your account dashboard. Our agents can raise a formal privacy ticket on your behalf and track it through to resolution.
Account Help Centre Log in to your account and navigate to the Help section. From there you can submit a written privacy request, including requests to delete or amend your stored data.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply a combination of technical and procedural controls to keep your account data safe. Here is how each area works in practice — from the cookies that run our lobby session to how long we keep your payment records after you close an account.

Account Security

Your account is protected by OTP verification on login and any sensitive change. Access attempts from unrecognised devices trigger an additional confirmation step before the session is granted.

Cookies and Session Data

We use session cookies to keep you logged in while you browse the lobby. Preference cookies remember your wallet choice — JazzCash, Easypaisa, or Raast — so you do not reselect it each visit.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable law. Payment references from JazzCash and Easypaisa transactions are part of that record.

Your Access Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies, or raise a concern about how your data has been used. Contact our support team via chat or email to start that process.

Privacy Policy Questions We Hear Most Often

These are the questions Pakistan account holders ask us most about data, privacy, and their rights under this policy. If your question is not covered here, our support team can take it further.

We collect your name, contact details, and the payment method you select — JazzCash, Easypaisa, or Raast. Device and session data is also logged automatically when you access the lobby.

Yes. Payment data from JazzCash and Easypaisa transactions passes through encrypted channels. We retain transaction references for account reconciliation but never store wallet credentials in plain text.

We do not sell or rent your data to third parties for marketing. Payment processors handling Raast or Easypaisa transfers may receive transactional data, but only under strict confidentiality obligations.

Log in to your account and use the Help section to submit a data access request, or contact our support team by email. We will locate your record and respond with the information we hold.

You can request deletion of data we are not legally required to retain. Submit the request through live chat or email support, and we will confirm what can be removed and the expected timeline.

We keep account and transaction records for the period required by applicable law after closure. Payment references connected to JazzCash, Easypaisa, and Raast activity are included in that retention window.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.